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Our service guarantees

99.9% Service Uptime Guarantee

TUXG Hosting is committed to 99.9% monthly service (http, ftp, pop, imap, smtp) uptime on all shared hosting plans that we offer. Should we fail to deliver this for any given calendar month, affected client(s) will be sent the pro-rata refund cheques for the duration of excessive downtime (or amount credited to their account). The way we calculate this amount is:

Refunds can be claimed by mentioning the downtime details to info at tuxghosting.com in the first week of the following month. For example, if you notice downtime in October, you can send claim emails from 1st till 7th November. TUXG Hosting can offer refunds only if our monitoring systems support the claims.

Scheduled downtime, planned maintenance, malicious attacks (such as DDOS) are not covered under the guarantee. (Refer to our uptime monitor here which checks our services every two minutes. And here are our server uptime details).

30-Day Money Back Guarantee

TUXG Hosting guarantees that if you are not happy with our hosting service, just cancel your account within 30 days and we will issue a full refund.

 

Why Choose Us
Reliable Hosting since 2006
Wide range of Hosting Options
99.9% Monthly Uptime SLA
Anytime Phone Support
Proactive Tech Support
Assured Value for Money
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